Job Title: Customer Care Representative
Qualifications: see job description
Location: United States
Salary: see job description
Company Description: Outskirts Press is a self-publishing company harnessing the latest in technical advancements. By combining digital publishing-on-demand technology with online convenience, Outskirts Press brings the power of success back to the writer. We publish manuscripts and distribute high-quality paperback, hardback, and electronic format books from new and established writers alike and then provide the tools necessary to market successfully. Our cutting-edge digital process allows us to publish a great number of titles each year. Outskirts Press is a proud member of the Denver BBB and the Colorado Independent Publishers Association.
Job Description: An Inc. 500 self-publishing service company is seeking an effective customer service candidate for a home-based, independent contractor opportunity. In addition to highly adept communication skills (both written and verbal), the candidate is required to have a personal computer with high-speed internet access, reliable phone service in a quiet space through-out the business day, and email capabilities.
Below are the job responsibilities, required skills, and compensation for this position.
Responsibilities/Expectations
-Become familiar with the publishing industry and the publishing services offered in order to provide advice and assistance to our clients regarding their publishing choices.
-Ability to think outside the box to avoid/solve problems that arise from the unique nature of each client’s particular project circumstances.
-Provide a high level of customer service to our clients via phone and email throughout the production process. Client communication is expected to be answered within 12 hours
-Be available to communicate with clients during regular business hours with occasional communication happening on nights and weekends.
-Facilitate the production process for the client by coordinating with the book designer, cover designer, and other service providers as necessary for completion of the galley review and print ready files, and updating online project databases.
Required Skills/Attributes
-Excellent customer service skills
-Professional written and oral communication skills
-Strong problem solving skills
-Proactive thinker
-Computer and internet savvy
-Strong sense of visual aesthetics
-Bilingual English/Spanish highly desirable but not required
Compensation is based on the actual work performed under the contract on a per title basis. Customer Care Representatives earn $40+ per title, (including additional revenue potential in association with various options selected by the client and a potential $25 client satisfaction bonus per title). These payments are made for the administration of each client from production approval through publication. The publishing process typically ranges from 4 to 8 weeks with approximately 2-3 hours of total work involved, on average. The typical Customer Care Representative has 100+ active projects at any given time.
If you are interested in pursuing this opportunity please email your cover letter and resume.
Company Name: Outskirts Press
Other Info:
Posted On: 07/28/2010 13:49:24
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